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The owner alleged recurring infotainment screen and audio malfunctions in a 2017 Honda CR-V serviced in the Los Angeles area. Service records reflect repeated complaints that the audio system would cut out and the display would change screens on its own despite warranty visits. California Lemon Law protections apply statewide.
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Repair History
The table below summarizes the service visits reflected in the records (dates, mileage, complaint, and what the dealership documented).
| Date | Mileage | Dealership | Complaint | Diagnosis | Repair Performed | Result |
|---|---|---|---|---|---|---|
| 2017-11-21 | 12,901 | Honda of Downtown Los Angeles | Service visit documented in records. | — | Maintenance/trim-related services documented. | — |
| 2018-05-23 | 21,512 | Honda World Downey | Audio turns on/off on its own; display changes on its own (video provided). | — | Warranty diagnostics/repairs performed; service documentation reflects ongoing infotainment/electrical concern. | — |
| 2018-06-08 | 21,941 | Honda World Downey | Audio turns on/off; customer requested replacement. | — | Warranty repair included replacing the center display/audio unit. | — |
| 2019-03-04 | 31,120 | Honda World Downey | Audio/screen cuts out and cycles between menus; intermittent behavior while driving. | Intermittent concern noted during testing. | Diagnostics and follow-up steps documented; dealer noted intermittent operation. | — |
| 2019-04-09 | 31,427 | Honda World Downey | Service visit documented in records. | — | Tire pressure/inspection-related services documented. | — |
Pattern Summary
- Repeated complaints that the audio would cut in and out and the infotainment screen would change screens/menus on its own.
- Issue continued across multiple visits, including warranty diagnostics and component-level work consistent with an ongoing infotainment/electrical concern.
- Intermittent behavior was noted during testing, which can be common in recurring electronic faults.
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Settlement Outcome
Resolved through a Lemon Law buyback: without admitting liability or wrongdoing, the manufacturer repurchased the vehicle and paid the owner $32,042 as a monetary settlement under California law.
California Lemon Law & Auto Fraud Rights
This case centers on California Lemon Law and warranty protections. If a new or nearly new vehicle has a substantial defect that persists after reasonable repair attempts—or spends substantial time out of service—California law may provide remedies such as a repurchase or replacement.
- Repeat repairs matter. A recurring defect that continues after warranty repairs is a common Lemon Law signal.
- Use, value, and safety. Persistent electronics and infotainment failures can be significant when they affect daily drivability.
- Documentation is key. Repair orders create the timeline that supports (or refutes) a Lemon Law pattern.
- Statewide coverage. California protections apply statewide, regardless of city.
Learn more about California Lemon Law help and how service records are evaluated.
California Lemon Law – Common Questions
How many repair attempts can qualify a vehicle for California Lemon Law relief?
There’s no single magic number. Repeated attempts for the same defect, a major safety concern, or substantial time out of service can support a claim—especially where the problem keeps returning after warranty repairs.
Do infotainment or screen malfunctions count under California Lemon Law?
They can. Persistent screen/audio/electrical failures can impact use, value, and safety—particularly when the issue continues after repairs or involves recurring electronic behavior.
Does Los Angeles matter for a California Lemon Law claim?
No. California Lemon Law protections apply statewide. Los Angeles is simply where the owner lived and where some service visits occurred.
What documents should I gather before a free case review?
Bring your repair orders showing dates, mileage, complaints, and what the dealer did. If you have purchase/lease paperwork or settlement paperwork, include those too.
Next Steps
If your Honda’s screen, audio, or electronics keep failing after warranty repairs, it may be worth having your service records reviewed for a Lemon Law pattern. Deadlines can apply under California law, so it’s better to evaluate the paper trail sooner rather than later.
- No win, no fee in most cases.
- We review repair orders and timelines for repeat-defect patterns.
- We’ll explain next steps under California law after reviewing your documents.